


| Business Development Philosophies The definition of “referral” is risk. You, the partner, are willing to risk your relationship with your customer for the good of the company. Our partners have faith and trust in us to perform in an exemplary manner time in and time out and not jeopardize their businesses. Prerequisites: In order to be referable, DUCTZ ensures that it gives you: Honesty – no hidden fees, honest work done the right way, the first time, at fair pricing. Reliability – We are the biggest. We are the best. We are there when you need us, 24/7. Peace of Mind – Timely, neat, trained, and certified professionals representing you on every job. Value – Your customer is our customer. We don’t work without you. Our best interests are the same. Expertise – We have authored standards for the industry, and our expertise breeds customer confidence. The Guarantee – Each job receives a one year guarantee…far from the standard. Consistency – We’ve been there, done that, and will do it time and time again. Added Value – We do what we say, and often go beyond that. One of our goals is to help your business grow too. If you prosper, we prosper, If you don’t, neither do we. Reputation – Our reputation is built on expert workmanship and outstanding customer care, And we have a track record to prove it. A Personal Touch - We follow up on our jobs with phone calls, customer surveys, and job site inspections. We care about customer delight, our business relies on customer and partner referral. Cleanliness – Our technicians are clean cut and in uniform, our trucks and equipment are clean and well maintained, we use drop cloths, corner protectors, and even boot covers to assure your customers home or office is respected. Reward - DUCTZ knows that our sales come from referrals, so we have the ability to offer referral commissions in some cases. Call Scott Jasion 410-692-9775 if you are interested in discussing the possibilities. |